Terms of service

1. About FirePrep

FirePrep ("FirePrep", "we", "us", "our") provides an online firefighter-recruitment readiness coaching service for candidates applying to fire and emergency services in Australia and New Zealand. The service is delivered through the website at fireprep.app and the connected web application at fireprep.app/app.

FirePrep is operated from Australia. A registered legal entity name and ABN will be published on this page once finalised; in the meantime FirePrep is operated as a sole-trader business by its founder, who is a serving Australian firefighter. Nothing in these terms creates an employment, agency, partnership, or joint-venture relationship between you and us.

2. What the service is (and isn't)

FirePrep helps recruits prepare for the firefighter recruitment process. It includes a structured onboarding, a readiness score, written feedback, AI-assisted coaching chats, practice questions and scenarios, and (where you have a paid pass) extended explanations, plans and reviews.

FirePrep is study and coaching support only. We are not a fire and emergency service, a recruiter, a registered training organisation, a medical or fitness practitioner, or a careers counsellor. FirePrep does not assess your candidacy, does not communicate with fire services on your behalf, and cannot guarantee selection, progression, ranking, or any specific recruitment outcome. Outcomes depend on the official recruitment process and decisions of the relevant fire service.

Information about specific fire services is provided for general guidance only. Official information always lives on the relevant service's own website and recruitment materials; check those before you act.

3. Eligibility & accounts

To use FirePrep you must be at least 18 years old, capable of entering a binding contract, and located in Australia or New Zealand. If a careers officer or training program registers users on behalf of younger candidates, the careers officer is the account holder and is responsible for the candidate's use of the service.

Accounts are created through our authentication provider (Clerk). You are responsible for the email address and sign-in method connected to your account, for keeping your credentials confidential, and for everything that happens through your account. Tell us at hello@fireprep.app if you suspect your account has been accessed without your permission.

One person, one account. Do not share an account, sell access, or let another person submit answers under your identity.

4. Acceptable use

You agree not to:

• Use FirePrep to cheat, defraud, or misrepresent yourself to a fire service or any other person.
• Submit false, misleading, defamatory, harassing, hateful, or unlawful content (including in coach chats, freeform answers, or profile fields).
• Scrape, copy, redistribute, sell, or republish any part of the FirePrep content, question bank, coach prompts, scoring logic, or generated reports without our written permission.
• Reverse engineer, decompile, or attempt to extract source code, model prompts, or weights from the service.
• Use automated tools, bots, or scripts to interact with the service, except where we expose a public API for that purpose.
• Attempt to bypass authentication, rate limits, payment, daily AI caps, or any other technical control.
• Upload content that infringes a third party's rights or contains malware.
• Use the service to develop a competing AI coaching product, or to train a third-party machine-learning model.

We may investigate suspected breaches, suspend or terminate accounts, refuse refunds for clearly abusive use, and report unlawful activity to law enforcement.

5. Prep passes & billing

FirePrep is currently sold as time-limited prepaid "prep passes" tied to a recruitment intake. A pass is a one-off purchase that unlocks a defined set of features for a defined period — there is no automatic renewal, no ongoing subscription charge, and no card-on-file billing cycle. Current pass tiers, inclusions, daily AI usage caps, durations, and any introductory offers are shown on the pricing section of fireprep.app and inside the app at checkout. Prices may vary by country.

Payments are processed by Stripe Checkout. We do not store full card numbers — Stripe takes the payment, sends us a confirmation, and we activate the pass. By completing checkout you authorise us, through Stripe, to charge the displayed amount plus any applicable taxes (including GST in Australia and GST in New Zealand) to the payment method you select on that page.

If we introduce auto-renewing subscriptions in the future, we will surface that clearly at checkout, give you the chance to opt in, and update these terms. Existing pass holders will not be auto-converted to a subscription.

We may change pricing, pass inclusions, or daily AI usage caps from time to time. Changes apply to new purchases — passes you have already activated keep the inclusions and caps in effect at the time of purchase for the remainder of that pass.

6. Trials, access & refunds

If a free trial is offered, the trial duration is shown at checkout and inside the app and is set by our admin configuration. The trial does not require a card and ends automatically — there is nothing to cancel and nothing is charged.

Outside of any consumer-law rights described in section 14, prep passes are non-refundable once activated, because the service is digital content delivered immediately on payment. We may, at our discretion, grant a partial or full refund where the service has been materially unavailable, where a pass was purchased in clear error, or where required by law.

To request a refund, email hello@fireprep.app from the email address on your account, within 14 days of the charge, with the order details.

7. AI coaching disclosures

FirePrep uses large language models from third-party providers to generate readiness explanations, practice feedback, coach-chat responses, plans, and review notes. Personalised AI coaching only operates when you have explicitly consented to it during onboarding ("consent to personalised coaching"). You can withdraw consent at any time from your profile; future personalised features will then be disabled, while previously generated content may remain in your account.

AI outputs are generated automatically. They are advisory only, can be incomplete or factually wrong, and must not be relied on as legal, medical, fitness, employment, or recruitment advice. Always verify safety-critical information against official sources. Coach chats are not a substitute for a human mentor, medical professional, or the official recruitment process.

To keep AI usage sustainable, the service applies per-user daily caps and circuit-breakers. If a cap is hit, the related AI feature is paused until the cap resets. We may log AI inputs and outputs for safety review, quality improvement, debugging, abuse detection and billing reconciliation. We do not sell your AI conversations to third parties and we do not allow our model providers to use your inputs to train their public models, subject to each provider's own contractual terms (see our Privacy Policy).

Do not paste sensitive personal information about other people, regulated information, or anything you are not comfortable sharing into coach chats. The chat surface is for study and reflection, not for confidential records.

8. Your content & licence to us

You own the content you submit to FirePrep — for example, your profile answers, freeform onboarding responses, chat messages, uploaded notes, and "returner" or experience proofs. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, transmit, display, back up, and analyse that content for the purpose of operating and improving the service, providing AI coaching, generating your readiness score and plans, supporting you when you ask, and complying with our legal obligations. This licence ends when you delete the content or your account, except for backups and analytics aggregates that have been de-identified or that we are required to retain by law.

You confirm you have the right to share the content you submit and that it does not infringe a third party's rights.

9. Our content & intellectual property

FirePrep, the FirePrep name, the logo, the readiness score methodology, the question bank, written explanations, plans, evaluator rubrics, coaching prompts, generated reports, and the look and feel of the app are owned by FirePrep or licensed to FirePrep. You receive a limited, personal, non-transferable, non-sublicensable, revocable licence to access and use them solely for your own recruitment preparation while your account is active.

You may not copy, resell, redistribute, screen-record for redistribution, or publish FirePrep materials, in whole or in substantial part, without our prior written permission. Personal study notes for your own use are fine.

10. Third-party brands & fair-use references

FirePrep references the recruitment processes of Australian and New Zealand fire and emergency services including Fire and Rescue NSW (FRNSW), Fire Rescue Victoria (FRV), Country Fire Authority (CFA), Queensland Fire and Emergency Services (QFES), South Australian Metropolitan Fire Service (SAMFS), Department of Fire and Emergency Services WA (DFES), Tasmania Fire Service (TFS), ACT Fire & Rescue (ACTFR), Northern Territory Fire and Rescue Service (NTFRS), and Fire and Emergency New Zealand (FENZ).

All third-party names, marks, and logos are the property of their respective owners and are used here for descriptive and educational purposes only. FirePrep is not affiliated with, sponsored by, endorsed by, or partnered with any fire service or government agency. References to publicly available recruitment material are made under fair use / fair dealing principles. If you are a rights holder and would like us to amend a reference, email hello@fireprep.app.

11. Third-party services

We rely on third-party providers to deliver parts of the service, including Clerk (authentication), Stripe (payments), Resend (transactional email), our hosting provider, and the AI model providers that power coaching. Use of those services is also governed by their own terms and privacy policies. Outages, billing errors, or data-handling issues caused by a third-party provider are subject to the limits described in sections 12–14.

12. Warranty disclaimer

To the maximum extent permitted by law, FirePrep is provided "as is" and "as available". We do not warrant that the service will be uninterrupted, error-free, secure, or that AI outputs will be accurate, complete, or fit for a particular purpose. We do not warrant any specific recruitment outcome, score, ranking, or selection result.

13. Limitation of liability

To the maximum extent permitted by law, FirePrep and its operators, officers, contractors, and suppliers will not be liable for: (a) indirect, incidental, special, consequential, exemplary, or punitive damages; (b) lost recruitment opportunities, lost income, lost reputation, lost data, or lost goodwill; or (c) any damages arising from reliance on AI-generated content, third-party recruitment decisions, or third-party services. Our aggregate liability for any claim arising out of or relating to the service is capped at the greater of (i) the fees you have paid to us in the 12 months before the event giving rise to the claim, or (ii) AUD 100.

14. Australian & NZ consumer law

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or the New Zealand Consumer Guarantees Act 1993. Where a non-excludable guarantee applies and we are able to limit our liability, our liability is limited (at our option) to re-supplying the service or refunding the price paid for it.

15. Indemnity

You agree to indemnify and hold FirePrep harmless from claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of the service, your content, or your violation of any law or third-party right.

16. Suspension & termination

You can stop using FirePrep at any time and may delete your account by emailing hello@fireprep.app. We may suspend or terminate your access immediately if we reasonably believe you have breached these terms, abused the service, or created a security, legal, or safety risk for us or other users. Sections that by their nature should survive termination (including content licences in section 8, IP in section 9, disclaimers in sections 12–14, indemnity in section 15, and governing law in section 18) survive termination.

17. Changes to these terms

We may update these terms from time to time. When we make a material change, we will update the "Last updated" date at the top and (for active paid users) give reasonable notice by email or in-app banner. Continued use of the service after a change takes effect means you accept the updated terms.

18. Governing law & disputes

These terms are governed by the laws of Australia and the state in which FirePrep is operated (to be confirmed on this page when the legal entity is formalised). You and we submit to the non-exclusive jurisdiction of the courts of that state. Before bringing a claim, please contact us at hello@fireprep.app so we can try to resolve the issue.

19. General

If any part of these terms is found to be unenforceable, the rest remains in force. Our failure to enforce a right is not a waiver of that right. You may not assign these terms; we may assign them as part of a corporate reorganisation or sale of the business. These terms (together with our Privacy Policy and Cookies notice) are the entire agreement between you and us about the service.

20. Contact

Questions about these terms? Email hello@fireprep.app. We read every message.